2026 · 09 · 01 · Tue

Updates for 9/1

Today's theme is agent governance and cost. Glean tightened agent permissions while Zendesk published its per-resolution overage price.

Today's moves

1

Model, pricing and availability changes we actually wrote into the map and the encyclopedia.

A · Theme of the day

Agent sprawl brings governance and billing to the fore

As agents multiply, governing and paying for them becomes the real story.

Glean gives AI agents their own employee ID

GleanGlean
Compared to before

Until now, agent permissions were tracked by hand — hard to know who (or what) could access what.

What changed

Independent Agents get employee-level permissions, governed via Agent Access Policies and an Insights Dashboard.

Why it matters

IT and security teams get easier audits. Small teams get more governance than they actually need.

Zendesk publishes its per-resolution overage price

Zendesk AIZendesk AI
Compared to before

Overage pricing wasn't published before — you had to ask sales to get a number.

What changed

AI Agents include 5-15 free resolutions per agent monthly; overage is now listed at $1.50 (committed) or $2.00 (PAYG).

Why it matters

High-volume teams can forecast costs better. There's still no cap, so spend can still spike.

Today's Tips

1

Practical ways to use these tools, picked up from social media and community threads.

T1 · Theme of the day

One file that changes an agent's first hour

Small setup tricks that pay off before the real work starts.

Give Devin an agents.md

DevinDevin
How to do it

Drop an agents.md at your repo root and Devin reads it automatically as your project's ground rules.

Why it helps

Skips re-explaining context every session and cuts first-run setup friction.

Stitch Grok Imagine clips together

GrokGrok
How to do it

"Extend video" adds 10 more seconds from a chosen start frame — repeat it to build a longer clip.

Why it helps

Lets you lengthen a generation that ran short without starting over. Not built for fine editing.

Archive

Past updates

A daily archive of changes actually applied to the site.