Moveworks (ServiceNow)

Overview

Moveworks is an enterprise AI assistant platform focused on IT and HR automation. Autonomously resolves structured service requests like password resets, access provisioning, and PTO requests. In 2026, it offers the Moveworks Reasoning Engine and an AI Agent Marketplace with 1,000+ pre-built agents.

Key Features

Moveworks Reasoning Engine

Advanced AI that autonomously understands, plans, executes, and adapts.

Scoped Assistants

Specialized assistants for specific tasks (IT, HR, Finance, Facilities).

Assistant Builder (No-Code)

Business users can build AI assistants without code.

Headless API

Deploy Moveworks AI anywhere — Teams, Slack, internal portals, mobile apps.

AI Agent Marketplace

1,000+ pre-built agents:

• Ticket summarization
• PTO management
• Access provisioning
• Password resets
• Onboarding
• Expense reports

Slack / Teams Integration

Deep integration with major collaboration tools.

Pricing

No public pricing. Custom quotes per industry reports:

• Annual: ~$200,000 to $1,000,000+
• Employee-count based
• For large enterprises (typically 5,000+ employees)

Not suitable for SMBs or mid-market.

Strengths

• ✅ 1,000+ pre-built agents
• ✅ Reasoning Engine autonomy
• ✅ Scoped Assistants
• ✅ No-code Assistant Builder
• ✅ Headless API deployment
• ✅ IT/HR specialization

Weaknesses

• ❌ $200K+/year — very expensive
• ❌ For large enterprises only
• ❌ Opaque pricing
• ❌ Requires 5,000+ employees
• ❌ Long implementation

Official Resources

• Website: https://www.moveworks.com