Moveworks (ServiceNow)
Overview
Moveworks is a ServiceNow-owned enterprise AI assistant platform focused on IT and HR automation. It autonomously resolves structured service requests such as password resets, access provisioning, and PTO requests. ServiceNow closed its roughly $2.85 billion acquisition of Moveworks in December 2025, and Moveworks continues to be sold as a standalone product inside the ServiceNow portfolio.
Key Features
Moveworks Reasoning Engine
Advanced AI that autonomously understands, plans, executes, and adapts.
Creator Studio
Creator Studio is the low-code to pro-code environment for building custom AI agents on the Moveworks platform.
AI Agent Marketplace
1,000+ pre-built agents:
- Ticket summarization
- PTO management
- Access provisioning
- Password resets
- Onboarding
- Expense reports
Headless API
Deploy Moveworks AI anywhere — Teams, Slack, internal portals, mobile apps.
ServiceNow EmployeeWorks
ServiceNow launched EmployeeWorks in February 2026, pairing Moveworks conversational AI with ServiceNow workflow automation.
Rolled into ServiceNow Otto
ServiceNow Otto, announced at Knowledge 2026 in May, unifies Now Assist, Moveworks, and AI Experience into one front door delivered through conversational AI, enterprise search, AI voice agents, and AI Data Explorer. The whole stack is governed and audited through AI Control Tower.
Slack / Teams Integration
Deep integration with major collaboration tools.
Pricing
No public pricing. Quotes now run through ServiceNow, and there is no self-serve trial or published per-user rate. Per industry reports:
- Annual: ~$200,000 to $1,000,000+
- Employee-count based
- Primarily large-enterprise deployments
Strengths
- ✅ 1,000+ pre-built agents
- ✅ Reasoning Engine autonomy
- ✅ Creator Studio for low-code to pro-code builds
- ✅ Headless API deployment
- ✅ IT/HR specialization
- ✅ Direct line into ServiceNow workflows
Weaknesses
- ❌ $200K+/year — very expensive
- ❌ For large enterprises only
- ❌ Opaque pricing
- ❌ The roadmap now follows ServiceNow priorities, so it is less neutral as a standalone product
- ❌ Long implementation
Official Resources
- Website: https://www.moveworks.com