Intercom Fin

Overview

Intercom Fin is Intercom's AI customer support agent. Launched in early 2023, it uses an outcome-based pricing model at $0.99/resolution in 2026. You only pay when Fin resolves issues end-to-end or completes configured Procedures. Intercom claims an average 60% resolution rate.

Key Features

Outcome-Based Pricing ($0.99/resolution)

• Pay only when resolved — $0.99/resolution
• Free when Fin hands off to a human
• Clear ROI vs fixed licensing

Revolutionary model in the AI agent space — HubSpot Breeze is moving to a similar model.

Fin AI Agent

Intercom's native AI agent:

• Tier-1 support auto-reply
• Learns from help center articles
• Executes Procedures (configured workflows)
• Hands off to humans as needed

AI Copilot

Agent-focused AI assistant in inbox. 10 free conversations/mo per agent.

AI Auto-translation

10 free conversations/mo.

Multi-Channel

• Email, live chat
• In-app messages
• Banners, tooltips

All plans include unlimited free live chat, support email, in-app chats.

Pricing

Seat + Fin resolution billing

Plan	Monthly/seat	Fin AI
Essential	$39	$0.99/resolution
Advanced	$99	$0.99/resolution
Expert	$139	$0.99/resolution

Fin Standalone

$29/mo for Fin AI Agent on all plans.

Strengths

• ✅ Outcome-based pricing ($0.99/resolution) — clear ROI
• ✅ Only pay for resolved — free for handoffs
• ✅ 60% avg resolution rate
• ✅ Unlimited live chat/email on all plans
• ✅ AI Copilot for agents
• ✅ Multi-channel

Weaknesses

• ❌ For existing Intercom customers
• ❌ $0.99/resolution adds up at scale
• ❌ Seat cost on top
• ❌ Weaker Japanese support than competitors

Official Resources

• Website: https://www.intercom.com/fin
• Pricing: https://www.intercom.com/pricing